Shipping policy

Shipping Policy

At Nailivique, we aim to deliver your order carefully and efficiently, while keeping the process as transparent as possible.

Shipping Destinations

We currently ship to:

  • European Union countries
  • United Kingdom

Available shipping destinations are shown at checkout.

Processing Time

Orders are typically processed within 2 business days.

Processing time refers to the time needed to prepare, package, and dispatch your order. This does not include shipping transit time.

Orders are processed on business days only (excluding weekends and public holidays).

Shipping Time

Once shipped, estimated delivery times are:

  • European Union: 24 hours to 3 business days
  • United Kingdom: 3 to 5 business days

Delivery times are estimates and may vary depending on destination, customs processing, carrier delays, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Shipping method selected

Any applicable shipping fees will be clearly displayed before payment.

Customs, Duties & Taxes (UK)

For orders shipped to the United Kingdom:

  • Customs duties, VAT, or import fees may apply
  • These charges are the responsibility of the customer

Nailivique is not responsible for delays caused by customs clearance.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Incorrect Address

Please ensure all shipping details are correct at checkout.

Nailivique is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Orders lost due to address errors provided by the customer

If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Shipments

If your order appears lost or significantly delayed, please contact us and we will do our best to assist. However, delivery delays caused by carriers or customs are outside our control.

Contact

For shipping-related questions, please contact us via the Contact page or the email listed in the website footer.